" A SMALL STORE FOR DINKY DOGS!"

 
511 Dumaine Street
New Orleans, Louisiana 70116
(504) 581-GAGA (4242)
 
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Payment
We accept Visa, Mastercard, American Express, Discover and money orders in US dollars. Sorry, we do not accept personal checks.
All prices and shipping rates are in US dollars.

Ordering
You may order over the internet through our secure virtual ordering engine, or by calling us from noon to 6 pm central time at (504) 581-4242. Please feel free to call or email if you have questions about what size to order, or with any questions about our products!

Shipping
(Within the continental US)
Small items will be shipped through US Postal Service, via Trackable Priority Mail with a signature confirmation, unless requested otherwise.
Shipping cost for USPS Priority Mail is based on the total weight of your order. Your shipping charge may vary for heavy items.
Use the chart below as a guideline based on the dollar amount of your order.
Please call ahead or email for availability and cost, if you need overnight shipping.

 Merchandise Total

 USPS Priority Mail

 $.00 - 20.00

 5.95

 $20.01-40.00

 6.95

 $40.01-60.00

 7.95

 $60.01-100.00

 9.95

 $100.01-200.00

 12.95

 $200.01 and up

 15.95

 

For shipments to Canada and Mexico add $7.00 to Priority Mail rate. Overseas orders: Add $10.00 to Priority Mail rate.

Please include your email address with your order so we may notify you of shipment and/or contact you if we have questions.
We normally ship all in stock items within 10 business days.

Please allow 2 - 6 weeks for delivery of custom items and for items not in stock.

We ship orders on Monday, Thursday, and Saturday only. We apologize, but we are unable to fulfill overnight or second day orders placed on a Tuesday, Wednesday, or Friday.

Please call or email for a return authorization if you plan to send something back. Download the printable return form HERE.

Clothing items have a size or weight guideline listed next to each item to assist you in ordering the correct size. Please carefully measure your pet to determine the correct size of any item before you place an order. We are available by phone or email if you need assistance.
Also, please feel free to call or email if you have ANY questions about merchandise, policies, availability, or if you feel a deep, burning need to know what our dogs are wearing today.

Getting The Right Size
We CANNOT process orders for sized/fitted items without ALL of the following information:
• The pet's breed
• The pet's weight in pounds to the nearest half-pound (guessing is likely to yield a poor fit)
• The pet's measurement around the neck
• The pet's measurement around the chest
• The pet's measurement from the neck to the base of tail

Please include your pet's current measurements even if you have ordered from us in the past.
Do your best to select the size you think will fit your pet. We may adjust the size we send based on this information and the fit and sizing of various product lines.

While we do guarantee the quality of our products we cannot guarantee the fit if inaccurate measurements are provided.
If an item does not fit due to inaccurate measurements you will be charged a re-shipping fee of $5.95.

Return Policy
We make every effort to ensure that you are pleased with the merchandise you purchase from Chiwawa Gaga. If for any reason an item is not to your satisfaction, call or email us and we will work to correct the problem.
Merchandise is returnable within 30 days for exchange or refund if it is in unused and in saleable condition upon return. If merchandise is not in saleable condition, please contact our store for special instructions. Only store credit is offered after 30 days of sale. Please contact our store before returning any merchandise.

Shipping and handling fees are not refundable. Customer is responsible for postage on items returned for exchange or refund.
For printable Return Authorization Form click here.


How to Contact Us:
Call us at 504-581-GAGA (4242) or email us info @ chiwawagaga.com
Visit or write to us:
Chi-wa-wa Ga-ga
511 Dumaine Street
New Orleans, LA 70116

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